Policy & Disclaimers
PAYMENTS
Cloud-9 accepts, MasterCard, Visa. All reserved appointments need to be paid for to be booked.
CANCELLATIONS
Cancellations must be done via phone or email 24hrs before the scheduled session to retain your credit. Our weekends are very busy. Failure to cancel will cost you the service credit (unless under certain circumstances) but we will give you 50% off on the next booking. These rules are in place to minimize no-shows and allow those who truly need an appointment to book.
REFUNDS
We do not currently offer refunds. However, credits stay on your account to book at a later date or you can gift credits to family or friends.
GRATUITY
Gratuity is not required or expected.
Disclaimers
Website Disclaimer
The information provided by Cloud-9 Wellness (“we,” “us,” or “our”) on Cloud9EEsystem.com and cloud9boston.com (the “Site”) and our mobile application is for general informational purposes only. All information on the Site and our mobile application is provided in good faith, however, we make no representation or warranty of any kind, expressed or implied, regarding the accuracy, adequacy, validity, reliability, availability, or completeness of any information on the Site or our mobile application. UNDER NO CIRCUMSTANCE SHALL WE HAVE ANY LIABILITY TO YOU AS A RESULT OF THE USE OF THE SITE OR OUR MOBILE APPLICATION OR RELIANCE ON ANY INFORMATION PROVIDED ON THE SITE AND OUR MOBILE APPLICATION FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED. YOUR USE OF THE SITE AND OUR MOBILE APPLICATION AND YOUR RELIANCE ON ANY INFOMRATION ON THE SITE AND OUR MOBILE APPLICATION IS SOLELY AT YOUR OWN RISK.
External Links Disclaimer
The site and our mobile application may contain (or you may be sent through the Site or our mobile application) links to other websites or content belonging to or originating from third parties or links to websites and features in banners or other advertising. Such external links are not investigated, monitored, or checked for accuracy, adequacy, validity, reliability, availability, or completeness by us. WE DO NOT WARRANT, ENDORSE, GUARANTEE, OR ASSUME RESPONSIBILITY FOR THE ACCURACY OR RELIABILITY OF ANY INFORMATION OFFERED BY THIRD-PARTY WEBSITES LINKED THROUGH THE SITE OR ANY WEBSITE OR FEATURE LINKED IN ANY BANNER OR OTHER ADVERTISING. WE WILL NOT BE A PARTY TO OR IN ANY WAY BE RESPONSIBLE FOR MONITORING ANY TRANSACTION BETWEEN YOU AND THIRD-PARTY PROVIDERS OF PRODUCTS OR SERVICES.
Medical/Health Disclaimer
The services of Cloud-9 Wellness exist within the realm of complementary, alternative, and holistic wellness, meaning they are intended as a complement to, not a replacement of, allopathic (conventional Western) medical care.
The Site cannot and does not contain medical/health advice. The medical/health information is provided for general informational and educational purposes only and is not a substitute for professional medical advice. Cloud-9 Wellness, founders, staff members, members or others associated with Cloud-9 Wellness are not licensed medical doctors, chiropractors, osteopathic physicians, naturopathic doctors, nutritionists, pharmacists, psychologists, psychotherapists, or other formally licensed healthcare professionals.
Therefore, Cloud-9 Wellness does not dispense or render medical, psychological, or other professional advice or treatment, nor does Cloud-9 Wellness provide, treat, cure or prescribe any medical diagnosis, treatment, medication, or remedy. Nothing on this website, mobile application or related social media content should be construed to constitute healthcare advice or medical diagnosis, treatment or prescribing. The suggestions and views expressed by Cloud-9 Wellness are not intended to be a substitute for conventional medical advice. If you have any medical conditions or health concerns, please consult your physician if you believe such care is required. Accordingly, before taking any actions based upon such information, we encourage you to consult with the appropriate professionals. THE USE OR RELIANCE OF ANY INFORMATION CONTAINED ON THE SITE OR OUR MOBILE APPLICATION IS SOLELY AT YOUR OWN RISK.
Testimonials Disclaimer
The Site may contain testimonials by users of our products and/or services. These testimonials reflect the real-life experiences and opinions of such users. However, the experiences are personal to those particular users, and may not necessarily be representative of all users of our products and/or services. We do not claim, and you should not assume, that all users will have the same experiences. YOUR INDIVIDUAL RESULTS MAY VARY.
The testimonials on the Site are submitted in various forms such as text, audio, and/or video, and are reviewed by us before being posted. They appear on the Site verbatim as given by the users, except for the correction of grammar or typing errors. Some testimonials may have been shortened for the sake of brevity where the full testimonial contained extraneous information not relevant to the general public.
The views and opinions contained in the testimonials belong solely to the individual user and do not reflect our views and opinions. Users who provide testimonials are not paid or otherwise compensated for their testimonials.